Good service
by Leion on Jan.23, 2008, under General
I bought a card reader 2 weeks ago as a present for a colleague. She told me yesterday that the reader is not able to read her M2 card. I took it back and test it myself. True enough, it cannot work.
I have lost the receipt so I printed my credit card bill and went to Jurong Point Harvey Norman to ask for a replacement. I was served by a salesman. He helped me test the reader on a few computers to no success. He then offered to give me a replacement and proceeded to get another reader. The new reader, is not able to work as well. He got 3 of his female colleagues to help me.
After many more tries, the new reader still refused to work with my M2 card. Finally one of the colleagues brought my card and the reader into the boss’s room and verify that indeed, the card reader is not working. In the end, I was offered a refund or to try with another reader again. I chose to get a refund. The one hour experience has been good. The staff showed much professionalism and provided great service, despite me not able to provide a receipt for my purchase.
After getting the refund, I went over to Cyberactive, I found another reader that reads the M2 card. I asked the shop assistant if I could test the reader. It was a negative. Then I proceed to tell my story about the M2 card reader and then he decided to help me test the drive. The catch is that I have to purchase the reader after testing. I said yes, if the drive proved to be able to read the M2 card properly. He then proceed to cut the packaging for me. The testing was positive. I bought the drive. Another good service encountered today.
Though I spent quite some time over getting a replacement reader. The experience was a pleasant one.
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January 25th, 2008 on 5:15 am
service – 100%
Leion’s patience – 500%
=)